On Saturday, we broke fast with our final continental morning meal and soon were back to Monti to buy a present for Katie. Should have dickered over the price of the ring, but we were too American.
As the shopping wound down, I peeked into a previously unexamined corner building on the piazza. Inside were the remains of a destroyed bar. Looked like one wild party. What happened there? Another of life’s unsolved mysteries.
We hung around in the delightfully sleepy Monti neighborhood as long as we dared.
| The flower vendor's truck at the not-so-busy intersection. |
| The flower vendor verifying the sleepiness of Monti. |
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| The wording on the door was "essenzadesign.it" The product was "style." |
Time running out, we retraced our steps back to the hotel to grab our stuff and head to the airport. Ancient Rome was a city of over one million people, so I was not surprised to see new sights outside the central tourist zone. We passed a circular temple, another huge building with columns all around that seemed governmental, a Medieval church with a line of people waiting to enter, the Pyramid of Praetor Cestius (“Bury me in a pyramid, dammit! I want to walk ..er ah.. die like an Egyptian”), and shortly after passing through a neighborhood that could only be described as ritzy, a incongruous storefront providing Cibo Cinese - Senza Limite (Chinese Food, all-you-can-eat).
The driver went through what looked like a garbage dump to get to an unmarked on-ramp for the freeway to Leonardo da Vinci airport in Fiumicino. We followed a dirt path weaving through piles of debris. As much as we all admire Dave’s driving skills, he would never, ever have found that on-ramp, even if he was GPS equipped. But we arrived more quickly than I remembered from past rides to the airport. The driver insisted that termini 1 was the correct one, since it was for Alitalia, but as listed in our paperwork, termini 3 turned out to be correct. Plus one for the ramp, but minus one for the terminal nets you zero, but he had already disappeared with our gracious tip by the time the score was tallied.
Surprisingly, the walk between terminals was not bad, so no matter. Then came the stress of finding the check-in desk among hundreds, which made us walk briskly along the rows of check-in counters looking for some semblance of order. Looking for order in a busy Italian airport? How foolish am I?
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| This post is getting long winded. Don't you feel like having a triangular sandwich? Or one of these tramezzini, as the Italians would say? |
We eventually found the proper counter by dumb luck. Finally ticketed, Mary’s bag was checked through to Rochester, but none of the others were. “Sometimes you just get lucky,” stated the counter woman. More like 3 out of 4 times you are unlucky, or maybe 3 out of 4 times the counter woman is too lazy to do her entire job. Don’t you just love airports? The last detail was the realizaton that our flight to NYC-JFK had been delayed almost three hours, making our connection to Rochester an issue.
We killed time by walking through the shops. I had the opportunity to buy an Armani belt, but I thought €177 was just a little too high for a chunk of leather with a buckle. Let’s see, with a repurposed beverage budget of $50 per week, and a conversion rate of $1.42 to the Euro, this would equal….Nope. Not gonna happen.
Finally airborne, we settled in for the long flight. Before exiting French airspace, the man seated in front of me got up and turned around, kneeling on his seat. He shouted in Italian to his friend further back, but the rushing air did not allow communication. Frustrated, he smiled and yelled, “Speak English, I can’t understand you. It starts with a P, like pizza, you know, a spice.” He pauses. “Oh, persimmon, that’s it! Grazie.”
Then he looked around at all the people he had interrupted. “How you all doing?” Big smile. “Just a few more hours. We’ll be home. We’ll be back in the land of Obama.” From his facial expression, one can see that just like Mary’s Dad, he feels that an Italian should have been President before someone with African lineage.
We arrived to chaos at JFK—what else is new? But we made record-breaking time through customs, where the alert and attentive agent duly noted that my hair was much more blonde than my almost 10-year-old photo indicated. Then he looked around at all the people he had interrupted. “How you all doing?” Big smile. “Just a few more hours. We’ll be home. We’ll be back in the land of Obama.” From his facial expression, one can see that just like Mary’s Dad, he feels that an Italian should have been President before someone with African lineage.
| Some additional political commentary observed in Rome. |
“Whaddayamean, blonde?” said Mary. “That’s all gray.”
“Whaddayamean, Mary? I like this guy. He has truthful vision.”
Out of customs, we were dumped into the clutches of incompetent, arrogant, patronizing and distracted Delta agents without a clue or leadership. They appeared to thrive on drama. Had they directed us properly, and not allowed others to cut ahead, we would have made our connection. We finally ended our ordeal with a young woman working for Alitalia, not Delta, who helped us rebook and get a hotel voucher, but even she was handicapped by an archaic computer system and redundant paperwork requirements that forced her to transfer exorbitant amounts of data from several different screens to the hand written voucher. All this while the line of people lengthened outside her door.
The following letter wrote itself:
Dear Mr. Richard H. Anderson, CEO, Delta Airlines,
Our party of four recently arrived at JFK on Alitalia to make a connection for a Delta flight to Rochester, NY. We didn’t make it, and Delta put us up for the night in beautiful Queens.
A few questions:
Why wasn’t there a Delta agent to meet us when we cleared customs? We were assured later that there was someone there to help us, but that was untrue. 30 minutes of one informed agent’s time would have made much of the ensuing chaos minimized or avoidable, and might have saved your company the cost of two hotel rooms. And even if there was no way to make our flight, a simple redirection to the area where we received hotel vouchers would have made the experience much less stressful, and your photo would probably not serve as the floor in my birdcage.
After passing customs, could we have just left our bags for delivery to Rochester the following day? After our original flight was in the air, we were pleased to learn that would have been an option, allowing us to board more quickly. I would have gladly driven to the Rochester airport to collect our belongings after a restful night in my own bed. For future reference, can you tell me if such an arrangement is possible?
Why was the Alitalia agent at FCO able to tag one of our bags through to Rochester and not the other three? “Sometimes you get lucky” and “The system won’t let me” just doesn’t make sense in the age of smart phones. Had we been able to check our bags at the “connecting flights” area, and avoided a new check-in, it is very likely we would have been able to make our flight. Is your computer system provided by video poker designers from Las Vegas? Or is it programmed to stealth-bump travelers with tight connections on overbooked flights?
Why don’t you have a scale in the check-in line, or in a separate area, so that people can weigh and repack their bags as necessary before they get to the ticketing counter? We could not reach the Delta agent for 15 minutes because a woman with two oversized bags, ushered in front of us by Bozo the Clown disguised as a Skycap, repacked her overweight bags three times. A simple scale disconnected from the ticketing process would have eliminated this fiasco. Alternatively, if you allow those customers waiting in line to assist, I’m sure the bags would be repacked under the weight limit in no time. A second and perhaps more appealing alternative would be to allow the customers waiting in line to pack the woman in one bag, the Skycap in the other, and send the bags on their way.
And finally, where do you get your ticketing agents from? It has been suggested that at least a portion are from mental institutions of one sort or another, but I personally would not want to insult those populations. No, due to their abilities to create and act out drama, it is clear that they are all cast members of off-Broadway plays no traveler wants to see. “To fly, or not to fly, that is the question: Whether ‘tis nobler on the ground to suffer the things that narrow outrageous chances, or to take alarm at a sea of cretins, and by opposing, fly away from them.” Is this where you found them?
Thank you for your attention to this matter. I look forward to your response.
Randy Fredlund
Tired and out of sorts, we took the train to the bus that dumped us at the hotel.

Becky and I went to the registration desk to negotiate the rooms. Thankfully, the woman at the counter did not work for Delta. I handed over the voucher, and before long, had only to sign on the dotted line to get the key.
Becky and I went to the registration desk to negotiate the rooms. Thankfully, the woman at the counter did not work for Delta. I handed over the voucher, and before long, had only to sign on the dotted line to get the key.
“Here you go sir, just sign here.” Looking at Becky, she said, “And I need your wife’s signature here.”
“My wife is standing over there,” I said, pointing across the room to Mary.
The woman looked back at me, then Becky, and then back to me. “Oh, you naughty boy.”
Mary came over and asked, “What’s all the laughing about?”
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| Always good to get back home. |
The next day was thankfully uneventful. We said our so-longs and parted ways at the Rochester airport. Returning home, Mary went to see her Dad, I carted Mom to see my Dad, and in no time at all, we were back to the elder care races.
Almost immediately, we felt the need for more Roma-therapy.
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Epilog
$500 for the car door I tweaked just before we left? Are you kidding? How naïve. Fixing the door cost over two grand. Yes, that is what insurance is for, I guess. I also need to make sure the next time I smash something on a car that I don’t touch anything active…like a door handle.
And no, I didn't send the letter. Do you think I should?









